The email log

"I never got my confirmation." Every operator hears it eventually, and without a record you are stuck: was it sent? Did it arrive? Is it in their spam folder, or did they give you the wrong address at the till?

The email log answers that. It is a record of every email Campiamo sends on your property's behalf — one row per email, with who it went to, what it said, and whether it was actually delivered. You'll find it under Operations → Email Log in your dashboard.

The email log is available on the Professional plan and above — see pricing.

What gets logged

Every email your property sends to a guest or customer, automatically — there is nothing to switch on. That includes:

• Booking confirmations, "booking received" emails and change notifications — see managing bookings for when each of these is sent
• Payment confirmations, payment requests and balance reminders
• Pre-arrival reminders and post-stay thank-you emails
• Review invitations and reminders
• Replies to enquiries and direct messages you send to a guest
• Gift voucher emails, invoices and POS receipts

Each entry records when it was sent, the recipient's name and address, the subject line, the type of email (for example BookingConfirmation), and its current delivery status. Click any row to open the email itself — the full content, exactly as it was rendered for the guest. Useful when a guest claims they were quoted something different: you can see precisely what they were sent.

Entries stay in the log; nothing is deleted automatically.

The delivery statuses

Each email starts as Sent and updates automatically as our email provider reports back — usually within moments. You never need to refresh anything manually; the status you see is the latest we know.

• Sent — handed to the email service. Not yet confirmation that it arrived.
• Delivered — the recipient's mail server accepted it. This is as far as anyone can see: it is in their mailbox (or their spam folder), but nobody outside their mail provider can tell which.
• Delayed — the recipient's server is temporarily refusing mail (a full mailbox, or an over-cautious spam filter making us wait). Delivery is retried automatically; a delayed email usually becomes Delivered on its own, and becomes Bounced if it never gets through.
• Bounced — the recipient's server rejected it outright. The reason it gave is shown with the entry.
• Spam complaint — the email was delivered, and the recipient (or their provider) then marked it as spam.
• Failed — the email could not be sent at all.

Delivered does not mean read. Campiamo does not track opens or clicks, so the log can tell you an email reached the guest's mailbox — it cannot tell you whether they looked at it.

When an email bounces

A bounce almost always means the address is wrong: a typo taken over the phone, an old address on the guest's record, or a mailbox that no longer exists. The rejection reason shown on the entry usually says which.

A bounced email is not retried — the recipient's server has given a final no, and sending the same thing to the same address again will get the same answer.

What to do:

1. Open the guest's record and check the address. Ask the guest if you are not sure — this is the most common fix.
2. Correct it, then get the information to them again — the simplest way is to send them a message from their guest page, with the details from the booking in front of you.

There is no resend button in the log itself — the log is a record, not an outbox. Resending an email with a wrong address attached would just bounce again, so fix the address first.

A spam complaint is different: the email arrived, and the recipient flagged it. Take it as a signal — that guest does not want marketing-style emails from you, even if they still need their booking essentials.

Finding an email

The log shows the newest emails first, 25 per page. Two ways to narrow it down:

• Search by the recipient's email address or by words in the subject line.
• Filter by status — filtering to Bounced is the quickest way to do a periodic sweep for guests whose confirmations never arrived.

The two combine, so "everything to smith@ that bounced" is one search and one filter.

What the log does not cover

Being plain about the edges:

• Emails Campiamo sends to you about your account — invoices, product updates, support replies — are not in your property's log. It only covers mail sent on your property's behalf, to your guests and customers.
• Opens and clicks are not tracked. Delivery status is where visibility ends.
• Incoming email is not here. When a guest replies to one of your emails, the reply goes straight to your property's own email address — it never passes through Campiamo, so it cannot appear in the log.
• No resending from the log. Getting a message to the guest again happens from their guest page, not from the log entry.