Collect and show guest reviews

Nothing sells a campsite like other campers saying it was good. Campiamo asks your guests for a review after they leave, lets you approve each one before it goes anywhere, and then shows the approved ones on your website and in the reviews widget — with your name never appearing next to a review you didn't sign off.

Everything lives under Reviews in your dashboard: the reviews themselves, who has been invited, and the settings. Collecting reviews and showing them in the reviews widget works on every plan; the reviews section on your hosted Campiamo website comes with the website builder — Growth and above (see pricing).

How guests get asked

A review starts in one of four ways:

Automatically after checkout. Switch on Send review request emails after checkout on the Reviews page and pick how many days to wait — one to thirty, three by default. Each morning Campiamo emails every guest who checked out that many days ago, with a personal link to the review form. One request per booking, never repeated, and only when the booking has a guest email address.

By inviting a guest yourself. On a guest's record there is an invite button. It works when the guest has an email address and a completed stay that hasn't been reviewed yet.

With a reminder. The Awaiting Reviews list on the Reviews page shows everyone who was invited but hasn't written anything. A Remind button sends one nudge, and then locks for three days per guest — so nobody gets pestered.

Through your public review link. Copy Review Link at the top of the Reviews page gives you a link to the same form that anyone can use — put it in a follow-up email, on a card at reception, wherever. Each email address can leave one review through it. There is also a switch in the website builder to put a "leave a review" link on your Campiamo website itself.

Reviews that came from an invite are tied to a real booking, so they carry a Verified stay badge wherever they are shown. Reviews left through the public link don't — anyone could have written them, and the badge is honest about that.

What a guest submits

A star rating out of five, a title, the review itself (up to 2,000 characters), their name and email, and up to three photos (JPEG, PNG or WebP, 5 MB each).

Photos are re-encoded before they are stored, which strips the hidden location and camera data phones embed in images. A guest's photo never reveals where they live or what they shoot with.

You approve every review

A new review arrives as pending and you get an email with the rating and the text. Nothing appears in public until you act. For each review you can:

• Approve — it becomes visible on your website and in the widget.
• Hide — it stays in your dashboard but never shows publicly. You can approve it later if you change your mind.
• Delete — it is removed altogether.

You can filter the list by status and search by guest name, and the top of the page keeps a running total, average rating, and pending count. When your approved total passes 3, 5, 10 and 20 reviews, Campiamo sends you a short congratulations email — each milestone once.

Where approved reviews appear

• Your Campiamo website shows the six most recent qualifying reviews on the homepage, with the average rating and count, and has a reviews page listing all of them. Turn reviews on in your website builder first — the website's reviews section is off until you do.
• The reviews widget shows up to ten on any other website you own, pulled live, with a "Leave a review" button linking to your review form. It works independently of the website builder — nothing to switch on — and shows an invitation to be the first reviewer until reviews arrive.
• Search engines are given your average rating and review count in the structured data on your website, which is what can put a star rating under your listing in search results.

Minimum rating and minimum count

Two controls in the website builder decide what qualifies:

Minimum rating keeps reviews below a chosen number of stars off your website and out of the widget. They stay in your dashboard — hidden from visitors, not deleted.

Minimum count (three by default) holds your website's reviews section back until you have that many qualifying reviews. A page announcing "5.0 from one review" looks thinner than no reviews section at all, so nothing shows until there is enough to be convincing.

The widget follows your minimum rating but not the minimum count — on your own website you've chosen to show reviews, so it shows what you have and invites more, rather than staying hidden.

What you can't change

A review is the guest's words. You can't edit the text or the rating — your choices are approve, hide, or delete. There is no public reply feature, and guests can't rewrite a review once it is submitted. That constraint is what makes the reviews worth something: a visitor reading them knows nobody polished them afterwards.